How do I change instructions for corporate actions?
Provided it is possible to change instructions for a specific event, go to 鈥淢ailbox > Corporate Actions鈥 in E-Banking and then click 鈥淒elete鈥 under the relevant instruction in the 鈥淐ompleted鈥 tab. Once you鈥檝e deleted the instruction, issue a new one.
Will I receive a statement for the corporate action instruction?
Once your instruction has been processed, you will receive a separate statement. This will be sent by postal mail or electronically, depending on your preferences.
How do I know if I need to issue instructions for a new corporate action?
You will receive a notification in E-Banking when there is a new corporate action. We will also inform you by push notification, SMS or e-mail. Choose how you prefer to be contacted in the 鈥淣otification鈥 settings.
Will I receive an additional notification before the deadline for issuing instructions?
Yes. We will send you a reminder three days before the deadline. Choose how you prefer to be contacted in the 鈥淣otification鈥 settings.
Where can I find closed corporate actions?
In E-Banking, go to "Mailbox > Corporate Actions > Completed".
What happens if I miss the deadline for issuing instructions?
If you haven鈥檛 issued any instruction(s) by the deadline, the default option will be applied. The default option varies depending on the Corporate Action Event: in the case of optional dividends, for example, it can mean 鈥淪ettlement in cash鈥, but in the case of offers 鈥淣o action to be taken鈥.